Patient Portal FAQs
The Capital Women’s Care patient portal makes it easy to communicate with your care team, request prescription refills, and view your lab results. Use the resources below to learn how the portal works and to log in to your account.
Frequently Asked Questions
What if I need help urgently?
The patient portal is not for urgent or emergency issues. For urgent concerns, call the office directly at 202-331-9293 or dial 911.
How quickly will I get a response to my message?
We will respond within 48–72 business hours.
Why didn’t I get a response yet?
Delays can happen due to high message volume, provider schedules, or the need to review your medical record before responding.
Can I send multiple messages about the same issue?
It’s best to avoid duplicate messages, as this can slow response times. Your message is already in the queue.
What types of questions are appropriate to ask?
Non-urgent medical questions, medication refill requests, follow-up questions from recent visits, and clarification about instructions. The portal is not to be used for new issues or in lieu of scheduling an appointment.
When will my results be available?
Most lab results are available within 2–5 business days, but timing varies depending on the test.
Why did the lab send me my results, and my provider has not contacted me yet?
Results may be released automatically once finalized. Your provider may need additional time to review and interpret them.